FAQ

Frequently asked questions

Do you direct bill?

Yes we direct bill to most insurance companies. We have a yearly fee of $25 to do so. To see the full list of companies go to our menu-> Services-> Insurance.

Where are you located?

We are located in the Steinbach Shoppers Plaza Mall south of Solomon’s Furniture. Right in between Jacob’s Locksmithing and Bake World.
3-276 Main st, Steinbach, Mb

What’s your cancelation/no-show policy?

Cancel for free up to 24 hours ahead, otherwise you will be charged 10% of the service price for late cancelation, 30% for not showing the first time or canceling right before and 100% for the second time. Full fee will need to be paid prior to rebooking. Of course sometimes things happen out of your control, so there a some exceptions.

Do I need my credit card to confirm my appointment?

Yes. A credit card is required to confirm your appointment. This protects us against late cancellations and no-shows. You can also use your card to book or cancel online, charge the card on file at checkout or purchase products online.

I’m running late. What do I do?

Call or text us if you suspect you’re going to be late!
Your service starts at its scheduled time. If you arrive late causing your treatment to start later than scheduled, it will still end at its original time and the full service may be charged. Your therapist may go over the original end time but they DO NOT have to. Most staff have 30 minutes between clients, some 15 minutes. You being late could push back other clients, so please arrive on time.
If you’re more than 15 minutes late we may not be able to accommodate you. You will be asked to reschedule or receive a shorter service. Cancelation/no-show policy will apply.

How can I cancel or reschedule?

There is a number of ways you can cancel or reschedule.
1. Call or text us. We have reception in during the week so we will not receive weekend messages until Monday.
2. Send us a message on Instagram of Facebook messenger. @musclemattersandbodycare
3. Cancel online by using the link in the text or emails you receive. All clients are able to do this. Lindsay’s clients cannot reschedule but they can cancel. DO NOT REPLY TO THESE MESSAGES. THEY ARE AUTOMATED SO WE WILL NOT SEE THEM. If you no-show for an appointment because you texted an automated reminder, the cancelation policy will apply.
Please do not contact our staff personally to book or edit appointments. Please use our office number or the Muscle Matters social medias. (204)381-2729

How early should I arrive?

New clients should arrive at least 10 minutes early. Same for existing clients who booked a new service. For example: a massage client books a facial. That would be a new service category.
When you arrive you will be asked to fill out a patient history form and/or a benefit consent form for insurance. So please bring your insurance card or numbers with you. Patient histories will need to be done yearly. This also gives you time to discuss treatment with your therapist or esthetician. Treatment starts at your scheduled time and will end at the scheduled time, so please arrive early enough.

Can I fill out the patient history form ahead of time?

Yes absolutely! The files are located in the footer of the website. Just click the link to download, print it out at home and bring a completed copy with with you.
If you are a minor, a parent or guardian will need to sign the last page IN PERSON in order to proceed with any treatment.

Does Lindsay accept new clients?

No. Lindsay is currently booking out by 6 weeks and is not accepting new clients.

Are facials covered by insurance?

No.

Is the direct billing fee covered by insurance?

No.

Do you have a washroom?

Yes.

What is a facial?

A facial is a skin care treatment primarily treating the face, neck and even the back. They include cleansing, toning, extracting, massage, electrotherapy, masks and more. It promotes a clear, well hydrated complexion and nourishes your skin. Other benefits include aided circulation and increased cellular turnover providing an anti aging effect.
Our 90 minute enhance classic includes electrotherapy. It is NOT for those who are pregnant, recently had a surgery, had Botox within the past 24 hours or those with metal implants. (e.g. pacemaker, screws, pins, staples, braces etc)

Do you take walk-ins/same day appointments?

Yes and no. We are currently by appointment only. Very rarely will we have openings available the day of unless there was a cancelation. Please call or text us and ask if there has been any cancellations or if you’d like to be added to our cancelation list.

What payment methods do you accept?

We offer just about everything! If you have a credit card on file, we can charge it at checkout. Tap available for contactless payment.
Debit, credit, cash, cheque or etransfer.

Do I have to tip?

Tips are not necessary but are greatly appreciated!

Body Sugaring Q&A

What is body sugaring?

Body sugaring is an ancient art of hair removal. A sugar paste that’s made from lemon juice, water and sugar is applied by hand against the hair growth and flicked off in the direction of growth, removing the hair and its root from the follicle. This paste looks like honey buts it’s even thicker. Over time, with consistent sugaring, the hair follicle will become weaker and hair will grow back slower, sparser and finer.

What’s the difference between sugaring and waxing?

Sugaring is safe for all skin types and uses all natural ingredients. It’s applied against the hair growth then flicked off in the direction of hair growth. The sugar is only ever heated to skin temperature and applied by hand so it will never bun you.
Wax is made of unnatural ingredients, produces more waste; including strips and sticks and removes hair in the opposite direction of growth, leading to more breakage. This can leave the skin feeling raw, sensitive and more prone to ingrowns. Some find waxing more painful than suaring.

How long will the results last?

It depends on you and your hair growth patterns. Results can last up to a month!

When should I rebook?

4-6 weeks is the recommended rebook time to keep your hair on the same growth patterns. Any sooner or later can lead to inconsistent hair growth and results.

Does it hurt?

The first time is always the worst. You don’t fully know what to expect or know how sensitive your skin is. Some areas do hurt more than others but ultimately there is some level of pain with ripping hair out. Some say it hurts a lot less than waxing. Pop a tylenol or ibuprofen and make sure to drink lots of water 30 minutes prior to your appointment.

Can I get sugared while on my period?

Short answer: Yes of course. It’s up to you and what you’re most comfortable with! Just use a tampon/menstrual cup and you’re good to go.
Long answer: You might find your skin to be more sensitive leading up to and during your period. This can cause your treatment to be slightly more painful than usual. If you do find that you’re sensitive, try booking around your period.

Can I get sugared while pregnant?

Yes definitely! Just like your period, it’s up to you and what you’re most comfortable with. Again, you might find your skin to be more sensitive causing treatment to be slightly more painful than usual. If you do find that you’re sensitive, try drinking a glass or two of water before treatment.

Can I shave between appointments?

It’s not recommended to shave between appointments. This will throw off your hair growth pattern and defeat the benefits sugaring offers.

What’s the difference between a bikini, bikini plus and brazilian?

For the bikini, the underwear stays on and the hair outside is removed. 
For the bikini plus, the underwear comes off and the hair is brought further back to a patch or landing strip.
The brazilian is the removal of all the hair in the puibic region. A patch or landing strip can be left. Just let your sugarist know beforehand.

How long does my hair need to be?

Hair should be at least ¼ inch long. This is about the length of a grain of rice or 2 weeks after your last shave. Trim if necessary.

What are hair growth stages and why are they important?

Hair grows in three stages; anagen, catagen and telogen.

Anagen is the active stage of hair growth and is the optimum time to treat. The roots cells are forming rapidly and bulb is closest to the surface of the skin, pushing up the hairs that are no longer growing. These are called club hairs. Scalp hair stays in this phase much longer than eyelashes, arms or leg hair that have a very short active phase. This explains why hair can or can’t continue to grow past a certain length. Sugaring actually damages the hair follicle and overtime it will resulting hair coming back finer and sparser.

Catagen is the transition stage. The hair stops growing and the outer root shrinks and attaches itself to the root of hair, forming a club hair. Only 3% of hair is in this cycle at any time and will lasts 2-3 weeks.

Telogen is when the hair follicle is completely at rest and the club hair has fully formed. 6%-8% of all hairs are in this stage. This phase can last 100 days on the scalp while areas like legs, eyelashes or brows can last much longer. Pulling this hair out will reveal a solid, dry, hard, white material at the root of the hair. Telogen hairs often shed about 25-100/day.