FAQ

Yes we direct bill to most insurance companies. We have a yearly fee of $25 to do so. To see the full list of companies go to our menu-> Services-> Insurance.

We are located in the Steinbach Shoppers Plaza Mall south of Solomon’s Furniture. Right in between Jacob’s Locksmith and Bake World.
3-276 Main Street Steinbach, MB

Cancel for free up to 24 hours ahead, otherwise you will be charged 10% of the service price for late cancelation, 30% for not showing the first time or canceling right before and 100% for the second time. Full fee will need to be paid prior to rebooking. Of course sometimes things happen out of your control, so there a some exceptions.

Yes. A credit card is required to confirm your appointment. You will not be charged anything unless you cancel late or no-show. You can also use your card to book or cancel online, charge the card on file at checkout or purchase products online.

Call or text us if you suspect you’re going to be late!
Your service starts at its scheduled time. If you arrive late causing your treatment to start later than scheduled, it will still end at its original time and the full service will be charged. Your therapist may go over the original end time but they DO NOT have to. Most staff have 30 minutes between clients, some 15 minutes. You being late could push back other clients, so please arrive on time.
If you’re more than 15 minutes late we may not be able to accommodate you. You will be asked to reschedule or receive a shorter service and the no-show policy will apply.

There is a number of ways you can cancel or reschedule.
1. Call or text us. We have reception in during the week so we will not receive weekend messages until Monday.
2. Send us a message on Instagram or Facebook messenger -> @musclemattersandbodycare
3. Cancel online by using the link in the text or emails you receive. All clients are able to do this. Lindsay’s clients cannot reschedule but they can cancel. DO NOT REPLY TO THESE MESSAGES. THEY ARE AUTOMATED SO WE WILL NOT SEE THEM. If you no-show for an appointment because you texted an automated reminder, the cancelation policy will apply.
Please do not contact our staff personally to book or edit appointments. Please use our office number or the Muscle Matters social medias. (204)381-2729

New clients should arrive at least 10 minutes early. Same for existing clients who booked a new service. For example: a massage client books a facial. That would be a new service category.
When you arrive you will be asked to fill out a patient history form and/or a benefit consent form for insurance. So please bring your insurance card or numbers with you. Patient histories will need to be done yearly. This also gives you time to discuss treatment with your therapist or esthetician. Treatment starts at your scheduled time and will end at the scheduled time, so please arrive early enough.

Yes absolutely! The files are located in the footer of the website. Just click the link to download, print it out at home and bring a completed copy with with you.
If you are a minor, a parent or guardian will need to sign the last page IN PERSON in order to proceed with any treatment.

Yes but by appointment only. Reception is not in so the door will be locked outside of store hours.

No.

No.

Yes, only for clients! The washroom will no longer be accessible to the general public.

A facial is a skin care treatment primarily treating the face, neck and even the back. They include cleansing, toning, extracting, massage, electrotherapy, masks and more. It promotes a clear, well hydrated complexion and nourishes your skin. Other benefits include aided circulation and increased cellular turnover providing an anti aging effect.
Our 90 minute enhance classic includes electrotherapy. It is NOT for those who are pregnant, recently had a surgery, had Botox within the past 24 hours or those with metal implants. (e.g. pacemaker, screws, pins, staples, braces etc)

Yes and no. We are currently by appointment only. Body sugaring will have walk-ins every so often so keep an eye on our Instagram. Very rarely will we have massage openings available the day of unless there was a cancelation. Please call or text us and ask if there has been any cancellations or if you’d like to be added to our cancelation list.

We offer just about everything! If you have a credit card on file, we can charge it at checkout. Tap available for contactless payment.
Debit, credit, cash, cheque or etransfer.

Tips are not necessary but are greatly appreciated!